<ul>
	<li>
	<h2>1. Warranty Policy</h2>
	Regarding the issues of warranty and complaints about our services, customers can directly contact the following address of&nbsp;&quot;<a href="http://giaobianhanh.com/">giaobianhanh.</a>com&quot;:

	<ul>
		<li><strong>BCM VENTURE INTEGRATED Co., Ltd.</strong></li>
		<li>Add: 11Bis Nguyễn Gia Thiều, Võ Thị Sáu Ward, District 3, HCMC.</li>
		<li>E-mail: quang.luu@bcmsolutions.com.vn</li>
		<li>Tel: 0909.824.365</li>
		<li>Office hours: 08:30 - 17:30, Monday - Saturday, except for Tết and public holidays, as mandated by law.</li>
		<li>Customers&#39; warranty service is guaranteed upon using the services of&nbsp;<a href="http://giaobianhanh.com/">&quot;</a><a href="http://giaobianhanh.com/">giaobianhanh.co</a>m&quot;.</li>
		<li>Warranty procedure: When in need of warranty service or support, customers can contact our call centers, and our customer service staff will help and consult the customers, in regard to the procedure for warranty and support. Upon receiving the customers&#39; warranty request<a href="http://giaobianhanh.com/">, &quot;</a><a href="http://giaobianhanh.com/">giaobianhanh.</a>com&quot; tech-support staff will immediately and tirelessly carry out ways and means to mend said problems, within 24 hours, be it through the use of telephone, e-mail, or directly through TeamViewer.</li>
		<li>We will take the necessary measures to ensure the quality of our service and to execute our warranty policy, or we could give the customer refund if deemed necessary.</li>
		<li>Refund will be transferred via the same payment method conducted by the customer:</li>
		<li>- If the payment for the service is made through bank transfer, the refund, in the exact amount of the payment, will be given to your bank account.</li>
		<li>- If the payment is made in cash, at our company site, kindly come and get your refund at the company (customer service staff will be in touch, as to set up the appropriate appointment).</li>
	</ul>
	</li>
	<li>
	<h2>2. Cases under Warranty/ Return</h2>

	<p style="text-align:start">All services purchased from&nbsp;<a href="http://giaobianhanh.com/">&quot;</a><a href="http://giaobianhanh.com/">giaobianhan</a>h.com&quot; are under warranty and support. For different services, different warranty lengths will be applied.</p>

	<p style="text-align:start">When in need of warranty service or support, customers can directly contact the company in order to receive optimal support.&nbsp;</p>

	<p style="text-align:start">Cases not under warranty or return are, but are not limited to: natural disasters that hinder or obstruct or destroy the connection toward the customer data centers; power outages happened on a large scale; disconnections of telecommunication cable that hinder or obstruct the telecommunication and/or Internet toward the customer data centers.</p>
	</li>
</ul>